Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your data.

1. Introduction

At SoftFlix BD, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your data when you use our website and services.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products, or when you contact us.

Personal Details: Name, Email Address, Phone Number.
Order Details: Player IDs, Game Usernames, and Delivery Addresses.
Device & Usage Data: IP address, browser type, and interaction metrics with our platform.

Note: We do NOT store your sensitive banking passwords or full credit card numbers on our servers.

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and deliver your digital keys, top-ups, and physical products.
To send administrative information, order confirmations, and updates.
To provide customer support and troubleshoot issues.
To prevent fraudulent transactions and monitor against theft.

4. Information Sharing

We only share information with third parties when necessary to fulfill your orders (such as passing a Player ID to a publisher interface for top-up provisioning) or when legally required to do so. We never sell or rent your personal information to third-party marketers.

5. Data Security

We have implemented appropriate technical and organizational security measures (like SSL encryption and secure database gateways) designed to protect the security of any personal information we process. However, please remember that we cannot guarantee that the internet itself is 100% secure.

6. Your Rights

You have the right to review, change, or terminate your account at any time. If you would like to request the deletion of your personal data from our systems, please contact our support team. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases.